Demand: Driving the future of retail CX
We're in the Year of Demand.
Retail has changed, and it’s time for businesses to up their game.
The effects of 2020 and the rapid rise of e-commerce flipped the sector on its head, and for many retailers it’s been all about survival – by hook or by crook – ever since.
The good news is that retail, as an industry, has learnt a lot as a result of the pandemic – particularly when it comes to demand, and the importance of delivering a frictionless customer experience. Availability is the new battleground. Flexibility and agility are no longer just buzzwords. And those brands who fail to offer their customers that best-in-class, seamless experience will not simply survive in the new era.
In this guide, we’ll explain why nailing demand is the secret to driving modern retail success – and why it’s time to think differently about the way you view your business, your customers and the value you get from your data.
It’s time to shake things up. Is your business ready to win?