Service Level Predictor: Predict, prevent, perform

By Holly Clarke on May 27, 2025

At the core of every successful business lies Sales and Operations Planning (S&OP).

Most businesses face uncertainties such as changing customer demands, unreliable supply, variable production and highly unpredictable supply chain disruptions that make it very difficult to be proactive.

When issues do arise that threaten to impact service, they’re often sudden and unexpected, which is made even more challenging by the siloed data and manual processes that many organizations still rely on. Such reactive fire-fighting is time-consuming and, sadly, often inaccurate.

Imagine if you could proactively spot future service issues and respond before they take place. And — for issues that can’t be predicted, like late raw material deliveries or quality control issues — imagine if you could recover faster, with better and more detailed information available for your customers rapidly.

Introducing Service Level Predictor from Peak

Service Level Predictor is a new capability within Peak’s Inventory AI product that makes this a reality. No more poring over spreadsheets reacting to last minute raw material shortages, production issues or supply challenges. Service Level Predictor will surface upcoming service issues before they take place, giving you ample time to prepare and prevent them.

What does Service Level Predictor do?

This module predicts the service level for every product, in every location, over a future horizon. It uses demand, stock and other crucial data alongside intelligent AI models that identify when service levels are expected to drop below agreed target levels, highlighting these risks early and giving you plenty of time to prevent these issues. It extends beyond a basic forecast by modeling the service risk associated with each product and the real world impact each issue presents in terms of missed demand.

What are the benefits of Service Level Predictor?

What sets the Service Level Predictor apart is its dedicated focus on forecasting future service levels by accounting for volatility — an aspect many traditional inventory management software and ERP systems with forecasting modules lack. This unique offering elevates your internal processes to balance customers and costs.

Proactive service level management: Identify at-risk products and customers well in advance
Improved S&OP collaboration: Provide a unified source of truth for service level expectations across various teams
Informed decision making: Adjust production plans, negotiate promotions and engage in early discussions with customers to prevent issues before they occur
Stronger customer relationships: Boost service levels, customer satisfaction by proactively addressing potential issues and maintaining high service levels. Become their supplier of choice
Reduce avoidable costs: Minimize wastage, late delivery penalties and other costs

Service Level Predictor enables organizations to move beyond outdated and inefficient planning methods. Increase collaboration and empower your business to predict, plan and perfect your customer service.

See it in action. Contact us today to discover how Peak’s Service Level Predictor can help you.