Retail

Drive commercial growth

Deliver great customer experience with Peak

The AI opportunity

Customer expectations for convenience and personalization have grown with the shift towards online shopping. However, in-store shopping has not gone away. Customers now want a great omnichannel experience that considers their individual preferences.

With the added complexity of rising inflation and continued supply chain pressures, effective cross-functional decision making has never been more vital.

Peak helps you make great decisions which improve customer engagement and acquisition, optimize supply and demand and support a more efficient fulfillment process.

An efficient business, happy customers

Imagine if your recommendations on your website automatically knew you had a supply chain challenge and reacted accordingly?

Or, if you could ensure you have the right stock available, at the right time, at the right price, for the right customer – all supported with personalized marketing?

Stop imagining and get started with our applications.

Applications for retail

Our applications, built on Peak, help merchandisers, demand planners, marketers and digital teams get closer to their customers and align decision making across their company. Each application combines data from multiple sources and systems, enriches it with AI and applies business parameters to surface actionable recommendations and insights – on Peak or your preferred system.

Audiences

Audiences provides you with a variety of customer behavior and attribute predictions, so you can segment and select your most relevant customers to target with the right products, at the right time.

Recommender

Recommender uses a range of data – customer metadata, buying/browsing behaviors, product and stock levels – to provide smart recommendations for customers and products.

Markdown

Markdown takes into account predicted demand based on price to calculate SKU-level markdown suggestions, that help you maximize profit and reduce manual decision making.

Products

Products helps you visualize and report on product range performance. It also flags products which require attention (e.g. bestsellers, stockouts, heavy stock) and has in-built line cards with forward weekly demand forecasts and stock levels.

Rebuy

Rebuy uses SKU-level demand forecasts to set target warehouse stock levels and calculates optimal purchase orders to meet demand, minimize stock outs and working capital tied up in stock.

Replenishment

Replenishment uses SKU-level demand forecasts to set dynamic safety stock levels, reorder points and phase in/out dates for each product in every store to ensure you always have the optimal stock cover.

Our core applications are listed above, however, we do have expertise in many other use cases. Contact us if you’re looking for something different.

  • Connected decision making

    Link together decision making across your operation with AI, driving efficiencies across the business.

  • Engaging communications

    No more blanket email spam. Customer conversations are about highly-personalized, relevant content that appeals to them, only when they are in-market.

  • Improved loyalty

    Customers feel that the retailer “gets them” through more personalized touchpoints, which exceed their expectations and drive brand loyalty.

  • Optimized stock

    Customers can find the sizes and styles they want in stock, with no concerns about missing out on their favorite products.

  • Effective delivery

    A smarter supply chain means orders are fulfilled on time, building customer satisfaction and reducing churn.

  • Improved sustainability

    Smarter forecasting and logistics means less wastage and a reduced carbon footprint, helping retailers move towards improving sustainability.

Peak delivers for retailers

You’re in good company

We believe in forging the perfect partnership with our customers, giving you the technology and skills you need to guarantee success with AI.

logo
logo
logo
logo
logo
logo
logo
logo
logo
logo
logo
logo

Peak makes it easy to get started

  • Peak has the technology, strategy, services, and support to help you succeed with commercial AI

  • Messy data? No problem. Peak ingests, transforms, and unifies your data to deliver rapid results with a short time to value.

  • Applications are configured to meet your needs, with each one focused on proving value quickly.

  • Our platform integrates with your existing business systems, so there’s no need to rip and replace.

Peak named a Cool Vendor in AI for Retail by Gartner

Gartner research shows that 77% of retailers plan to deploy AI by 2021

Read more

Decision Intelligence | Retail

Decision Intelligence for retail

Grab your copy and get ready to enhance your retail decision making.
Decision Intelligence | Retail

Demand: Driving the future of retail

Discover why an accurate view of demand is the key to a great retail CX.