Retail Technology Show 2025: What to watch out for this year
By Liam McCaffrey on February 3, 2025 - 5 Minute ReadIt’s 2025 and retailers are under more pressure than ever. At the Retail Technology Show 2025, industry leaders from John Lewis, Kingfisher, and Clarks will explore how technology is shaping the future of retail. In this blog, we’ll highlight the must-see sessions and how you can learn more about the tech poised to change the way we do business, agentic AI.
Retailers face constant pressure to adapt, innovate and evolve. 2025 brings a host of challenges — competitive landscapes are shifting due to rapid technological advancements, trade uncertainties and supply chain risks. At the same time, the usual business expectations apply: higher growth and bigger profit margins.
But uncertainty isn’t all about the risks and the challenges, it also brings opportunities. With the right technology strategy, you can turn retail risk into advantage. So, how do you face down an increasingly challenging market? What technology will you need to win now and in the future? At the Retail Technology Show 2025, the UK’s top industry minds explore exactly this.
What is the Retail Technology Show?
The Retail Technology Show is the UK’s leading event for retail innovation, bringing together 15,000+ industry professionals and over 400 cutting-edge technology providers.
Spanning three stages of expert-led content, the event is a key moment for retailers keen to stay ahead using the latest tech. From AI-powered solutions to next-gen supply chain strategies, this year’s show will showcase the latest technologies shaping the future of retail.
When is Retail Technology Show 2025?
The Retail Technology Show 2025 takes place between 2-3 April 2025 at ExCeL London.
What’s on at the Retail Technology Show 2025?
There are so many sessions to choose from at the Retail Technology Show with 125+ speakers and more than 50 sessions across its three stages.
Each session will cover one or more of this year’s show themes, which includes:
- AI, data and omnichannel
- Customer, social & marketing
- Leadership, workforce and economy
- Sustainability, supply chain & efficiency
- The future of retail
- The future of trading
Here are the sessions we’re most looking forward to at the Retail Technology Show 2025.
Making AI truly operational to drive performance through harnessing the power of your data
We’re looking forward to this fireside chat with Barry Panayi, Chief Data and Insight Officer at John Lewis Partnership.
The session will see Barry will break down how John Lewis and Waitrose are structuring their data strategies, the impact AI has already had, and what it takes to move from experimental work to solutions that actually make a difference to business outcomes.
With four years leading data and insight teams at one of the UK’s biggest retailers, we’re looking forward to learning more about how John Lewis & Partners are leveraging AI.
The rise of AI: How Kingfisher has enhanced customer experiences and streamlined business operations and efficiencies
Mohsen Ghasempour, Group AI Director at Kingfisher, will take the stage to share how AI is transforming customer experiences and operations across brands like B&Q and Screwfix.
From the evolution of Kingfisher’s AI strategy to the differences between traditional and generative AI, Mohsen will break down real use cases across different markets and what it takes to integrate AI at scale.
He’ll tackle the challenges of driving adoption, the biggest opportunities for efficiency and growth, and how to prioritise investment for what’s coming next.
AI is reshaping retail faster than ever—this session will show how one of the biggest names in the industry is making it happen.
Predicting how omnichannel retail will evolve by 2027
Omnichannel retail is evolving fast, and by 2027, the landscape will look very different.
In this keynote panel at Retail Tech Show 2025, we’re looking forward to hearing from senior leaders at ASDA, Seasalt Cornwall, Dunelm, and Aptos Retail.
We’re hoping to hear them break down where the industry is heading and what retailers need to do now to stay ahead.
We’re expecting a deep dive into how retailers are defining omnichannel today and where it’s going next, the innovations that will drive a more seamless customer experience, and the changing role of stores in an increasingly digital world.
Balancing economic pressures and digital priorities in a challenging economic environment
We’re looking forward to Richard Lim, CEO, of Retail Economics sharing the findings from his analysis on the impact of the Government’s budget on UK retail.
His research combines insights gathered from 100+ UK retailers, which will help attendees understand the financial impact of budget across retail.
Particularly, we’re looking forward to the learning how retailers plan to mitigate impact to maintain strong forecasted growth and profit margins through emerging technologies and new approaches to business strategy.
Which customer strategies are currently driving real profit and market share for retailers?
We can’t wait to hear from this expert panel, which includes the following speakers:
- Simon Pakenham-Walsh, Chief Information Officer at River Island
- Jo Graham, Chief Digital Information Officer at Pharmacy2U
- Stephanie Legg, Chief Marketing Officer at schuh
- Jasper Goeman, SVP Business Development Europe at Nuvei
We’re expecting the panel to highlight the best examples of retailers with standout customer strategies, explaining how we can learn from their approaches.
At a time when customer spending is still being crunched by cost of living pressures, we’re excited to learn how the panel thinks retailers can increase their market share in 2025 and what role technology might play. In particular, we’re looking forward to where they think AI sits in a retailer’s strategic framework and how it can help them deliver their business goals.
Learn about agentic AI with Peak at the Retail Technology Show 2025
We’re excited to join the Retail Technology Show 2025 in the exhibition space.
We’re Peak. We work with retailers like Nike, Footasylum and B&M, giving them their own specialized AI that has helped them optimize inventory and pricing. They’ve seen game-changing returns like:
- Hitting availability targets across their supply chain networks
- Reducing capital tied up in inventory
- Maximizing sell-through and profit margins through AI pricing
This year, we want to help retailers understand agentic AI, a new category of AI that enables retailers to access AI-generated insights about their business, meaning you can easily optimize your retail strategies and automate actions to drive efficiencies.
If you want to talk to us at the Retail Technology Show, you can:
- Book a meeting using the button below; or
- Find us at the Retail Technology Show 2025 at exhibition space R70
We’ll see you there.
Talk to an AI expert at the Retail Tech Show
Book time with one of our AI experts at the Retail Technology Show to find out how AI can transform your retail strategy in 2025