Agentic Commercial Pricing

Customer Service Agent

Bring instant, intelligent pricing to every customer conversation with an AI agent that guides, recommends and responds in real time.

What is the Customer Service Agent?

The Customer Service Agent is an AI pricing assistant for customer-facing teams and self-service channels. Provides instant, accurate pricing guidance through conversational interfaces, automatically applying approved discounts while maintaining guardrails.

Key features

  • Instant pricing responses

    Answers customer and sales pricing questions instantly through natural-language chat and self-service portals, ensuring accurate and consistent communication every time

  • Real-time sales guidance

    Supports sales teams with live pricing recommendations and discount options during customer conversations, helping them respond faster and close deals with confidence

  • Automated discount control

    Applies approved discount structures automatically based on customer tier, deal size and business rules — maintaining guardrails while maximizing flexibilit.

  • Contextual escalation

    Routes complex or exceptional requests to human reviewers with full conversation history and context, speeding up resolution and improving customer satisfaction

Why choose the Customer Service Agent?

Conversational commerce

Delivers pricing insights through natural dialogue rather than rigid forms or manual processes

Dual interface

Serves both customers directly and empowers sales teams with intelligent pricing support during negotiations

Real-time optimization

Applies dynamic pricing based on current market conditions, inventory levels and customer value — not static price lists

Ready to transform your pricing strategy?

Discover how Agentic Commercial Pricing can automate your pricing decisions and quote to order processes while maximizing revenue and margins.